Frequently Asked Questions (FAQs)
We have answered some of the most popular questions asked by our clients. Please contact us at firstname.lastname@example.org
if you have any additional questions that aren’t answered here!
Worktually finds and recruits professionals from various industries based on their qualification, skill set and previous job experience. After potential employees are brought on board, we connect them with the right employers, across the globe, through remote, dedicated workstations.
Remote employees, once hired for the job, work for employers around the world from a remote office under our management, while their performance is supervised by the clients using our online employee management system.
Yes, remote employees under Worktually are dedicated to only one employer, full-time. Worktually does not allow remote employees to work for any other company once they are hired by you.
Remote employees work and perform tasks just like regular employees with one exception - they work in a remote office. Employers have full access to the performance of their remote employee(s) through our innovative employee management system. They can communicate with their employee(s) whenever they desire (within set working hours).
Worktually exists to reduce HR costs for employers. Remote employees hired through us generally cost 4 times less than a typical in-house employee. For example; if your average employee cost is $4000/month, a remote employee hired under Worktually should cost you approximately $1000/month.
Remote employees are provided with the holidays of their resident country. Worktually understands that diversity is an intellectual capital for any business. The remote employees under our management are given the freedom to celebrate their culture and traditions while still remaining productive under your company guidelines.
Worktually provides all the basic hardware and software necessary for a remote employee to perform their duties efficiently. However, if a tool is not available with Worktually, the employer will be responsible for providing those tools. Worktually will help employers throughout this process.
- Congenial Work Environment
- Dedicated Workstation
- Highs-speed Internet
- Intel i5 processor
- 8 GB Ram
- 250 GB Hard Drive
- Windows 10 Professional
Remote employees are provided with a basic phone number but the employer is expected to provide telemarketing or other necessary phone related software for their remote employees. Employers with existing software are welcome to integrate their new remote employees into their system in order to maximize their level of synergy and production.
Employers can contact their remote employees by phone, video call, email or live chat. It’s completely up to the employers to choose their preferred platform for communications. Remote employees will be monitored and supervised to make sure there is no malpractice of any sort.
Worktually strives to foster a positive work environment for remote employees while keeping them motivated and focused on their job. We also assist them in any type of office running supplies and basic office accommodations.
Employers are charged on a fixed hourly rate. The hourly rate is determined for a remote employee prior to an employer hiring them. This way employers have complete freedom to pay the decided amount and have the option to conclude the service whenever they feel fit.
No, there is no setup or hidden fee. Worktually only charges the hourly rate when your remote employee starts their shift and stops charging when they check out. The employer has complete access to employee’s work hours and can restrict or increase the working hours depending on the workload.
You can pay online using a credit or debit card. We are working on adding more traditional online payment methods in the future. If you face any difficulties regarding payments, please feel free to contact us!
You can see your current balance and transaction details on your Worktually dashboard.
We have developed an extensively streamlined payment system where any disputes are unlikely to occur. However, in the case of a payment dispute, we make sure to resolve the matter after carefully reviewing the situation.
We will process all refund requests according to our terms and conditions.
Yes, remote employees are scheduled to work within your office hours. Worktually provides services to employers all around the world. We make sure remote employees adhere to the specified time zones.
Remote employees are generally scheduled for a 9-hour shift, which includes a one-our lunch and two 15-minutes breaks. In total, they work for 7 and a half hours. The fact that working hours and schedules are based on customized requirements of the employers, the standard shift encompasses them strategically.
When an employer posts a job, we instantly start the hiring process. Remote employees are first pre-screened based on the job post. Once we have shortlisted the relevant candidates, we schedule interviews depending on the availability of the employer and candidates. The employer can choose to hire one or more candidates or request for additional interviews. The whole hiring process doesn’t cost a thing.
Our team of highly trained managers and HR specialists hire and manage remote employee(s) for our clients. We ensure that your remote employee is on time, working and focused throughout their shift. We also provide basic training that encompasses work ethics, related policies and procedures making sure the remote employee(s) are capable of serving a diverse range of employers.
If an employee needs to acquire additional training to meet job requirements, the employer would provide the training. This way, the employer would be able to communicate their expectations and key performance indicators.